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Upon finishing an online order for a baby shower gift I realized the gift was being sent to the wrong address. I immediately called customer service and explained my situation. According to babies r us policy you're not allowed to make any changes to an order , even if...
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1.0
I didn't like
  • Cancellation policy
  • Customer service
  • Customer service wasting my time
#1116021
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Ordered an item for a baby shower. Moments after I finished the order I realized it was going to wrong address. I immediately called customer service. No one there was able to help. I don't know if it was The people or just babies r us policy. Once you press the order...
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#1116014
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We ordered a dual camera baby monitor and a baby costume 10 days ago on September 14 and got a confirmation email saying it would be shipped within 4-6 business days and sent us a confirmation email. We waited the 6 business days and we called after to find out what...
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1.0
I liked
  • Horrendous
I didn't like
  • False advertising
  • Customer service
#1105539
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Babies R Us - Registry

Babies R Us
#1116355
4.8
Details
I wanted to take an item off my sisters registry because I bought it off amazon so i didnt want anyone else buying it as well. But apparently that cannot be done. Extremely dissatisfied. And i hope she doesnt get 2 of the same product due to this inconvience.
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Babies R Us - No refund yet!!!!

Babies R Us
#1112421
I cancelled an order last week as i am living in Ireland and the address i imputed was in usa. I have a cancellation number but i received an email saying that my order has been shipped!! I haven't received an email of my refund!!!
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Babies R Us - None of your options could answer my question

Babies R Us
#1112318
1.0
Details
I place d an order on babies r us registry... no where could i find a place to send a note or card to tell recipient who sent the gift!!! My order # 6604407456 I want to include a note or card with this order before its sent! By the way, your website is very poor and not well organized see buy buy babys website!! Vicki toffler tofflervet@gmail.com
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Babies R Us - Worthless

Babies R Us
#1106035
1.0
Details
I ordered a convertible car seat over 2 weeks ago and it still hasn't shipped the the worst part is that it doesn't have a tracking number and you can't speak to anyone about the order. I will never never ever order from babiesrus ever again
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
When we came into the store today we had $250 in birthday gift cards for my son. As we walked in the door we saw that there was a sign saying that gift card would not work. Just to clarify we went in and asked a girl who work there if that meant that we could not shop...
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2.2
#1101738
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Wow... I cannot believe what a nightmare it was to create and manage a simple registry. Here's a summary of why it sucked: Web pages take forever to load; if you need help via contacting someone, GOOD LUCK, their chat is down (so they can work to try to enhance...
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1.3
#1100825
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Visited Babies r us, in College Point,NY. On Sept.6, 2017. They has signs everywhere indicating All Koala fashion and accessories 3O% off yet they were not scanning correctly. One employee took one sign off and told us to take to register. We did, then the verbal...
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2.8
College Point, New York
I didn't like
  • False advertising
#1097452
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On 8/22/17 I placed an online order for a crib with an attached changing table on Babies R Us for in store pick-up, as a ship to home option did not exist. On 8/26/17 I received an email notifying me the product was ready for pick-up. On the morning of 9/3/17, that's...
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1.0
#1096223
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I'm simply trying to find out why I haven't received my Endless Earnings certificate. My son was born 6 months ago, and yet I've not received a thing. There aren't many answers to solutions about what to do if you haven't received your certificate. I should have quite...
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Anonymous
Ash

Bought two pack n play ""Zobo" made by Babies R Us both broke within two weeks of use. They would not take them back nor would coustmer service they said maybe I could get a r...

#1091293
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My husband and I are in the process of adopting. We have had to purchase a lot of items both in the furniture area but also other areas as well. I literally spend about 6 hours in the store registering and buying items. During this time Holly and Susan were nothing but...
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4.9
#1090727
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I ordered two pieces of furniture. One said it delivered and never did, had to drive an hour away to get that settled. The next piece was scheduled to deliver on 07/26/17 between the hours of 3-7 PM so I took the day off so I would not miss the delivery. Yet, it is...
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1.8
I didn't like
  • Customer service
#1079833
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