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I shopped at your Mays Landing NJ store today and got excellent help from one of your employees, Julie. She helped me beyond her call of duty. She was knowledgeable, courteous, and patient. She was also a bit sick and still gave me 120% of her time to help me and never...
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#1149909
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So I ordered a dresser from babies r us and I wanted to cancel the order the next day. They tell me if you want to cancel the order you only have 45 min to cancel. Which is ridiculous. They told me my dresser is on a truck in 45 minutes which they are liars. Second of...
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1.0
Product
#1143344
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I shop at Babies R Us and spend a lot of money there. The last few times there a manager, Kaity Cruz, of your Wilkes Barre, PA store was very rude. I said excuse me to ask her a question and she gave me a dirty look and kept on walking. From my observances she is also...
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#1135080
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Babies R Us - Customer service

Babies R Us
#1140999
1.0
Details
Sucks. Can’t reach customer service. Waiting on phone for over a half hour over a few days. This company deserves to close
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Customer service

Babies R Us - Negative

Babies R Us
#1139997
1.0
Details
Had a email crib and changing table in only changing tabl e was in 30 min drive and had 4 cribs in stock could not have those had to wait for the ordered crib [FROM MY MOTHERIN LAw out of state was at my shower would have liked to see her present] ause was orderedonline wow great customer service no wonder u are going out of business
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Babies R Us - A nightmare

Babies R Us
#1134129
Total S this company.Charged me for an item 2 times.When I ordered online and whem I picked up.First attemped a week before this order I did one.Still waiting for a reimbursement for 2 weeks !!Where is my money???
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Babies R Us - Never expected an expired baby lotion please be careful

Babies R Us
#1132061
1.9
Details
I ordered cerave baby lotion online for my kid. All the 6 bottles they delivered expired 1 month back. Really disappointed. Don’t know if I have used on my baby without checking expiry date. Please take care guys. My order Number : 6735107938
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Dear Pheabeigh Wyzorowski, Thank you for shopping at Toysrus.com and Babiesrus.com. We have successfully processed the following returned item(s) from order # 6645791632, and a credit in the amount of the purchase price has been issued to your original form of payment:...
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3.2
I liked
  • Employees at other times
I didn't like
  • Customer service wasting my time
  • Thiefs
  • Did not contact me about recliner
#1134166
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they are sending my this website was very helpful got the confermation nuber for the refund love this site {{Redacted}}
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#1124412
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Babies R Us - Online customer services
Babies R Us - Online customer services
I order a cosleeper bassinet for my daughter in law that was on her Registry. It was shipped to her house. Box open with 2 large red stickers saying “display for store” photos attached. Item was taken back to local store for return. I called customer service I was...
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Anonymous
Monica B

Placed order on November 10th and it is now November 30th and it has not even shipped. Called customer service and was put on hold for 38 minutes only to be told “it’s the hol...

1.0
#1121316
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Babies R Us - Packing was a complete mess!
Babies R Us - Packing was a complete mess!
Babies R Us - Packing was a complete mess!
Hello, I received the packages and one of them is a complete mess! The liquid detergents were packed with the sleep sacks which was saturated with the detergent that leaked, spilling 1/2 of the bottle! The pump on other bottle was cracked! Perhaps a little more...
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1.0
#1119749
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I saw on numerous websites that Babies are Us has “free” shipping on orders over $29. That is total BS! They do have a listing for free shipping however they then want to charge me $124 as a “Shipping Surcharge”. What crap - either something has free shipping or not....
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1.4
I liked
  • Horrendous
I didn't like
  • Everthing
  • False advertising
#1119402
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Upon finishing an online order for a baby shower gift I realized the gift was being sent to the wrong address. I immediately called customer service and explained my situation. According to babies r us policy you're not allowed to make any changes to an order , even if...
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1.0
I didn't like
  • Cancellation policy
  • Customer service
  • Customer service wasting my time
#1116021
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We ordered a dual camera baby monitor and a baby costume 10 days ago on September 14 and got a confirmation email saying it would be shipped within 4-6 business days and sent us a confirmation email. We waited the 6 business days and we called after to find out what...
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1.0
I liked
  • Horrendous
I didn't like
  • Customer service
  • False advertising
#1105539
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