Anonymous
map-marker Victoria, British Columbia

Wonderful customer service

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The lady at the Victoria, bc store was amazing. Gurpreet was very helpful, made shopping easy. I tried to leave a review on google but it wouldnt let me, so I hope this review gets back to her because she was amazing, thank you.
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Cloma Mbb
map-marker Phoenix, Arizona

Warranty

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Babies R Us - Warranty
Babies R Us - Warranty - Image 2
Bought a rocker couple weeks ago and it was broken when I sat on it with my new born baby.
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Cons:
  • Everthing
Reason of review:
Damaged or defective
Marwa a Qbi

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Verified Reviewer
| map-marker Toms River, New Jersey

Gift Card

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I have a gift card from babiesus with a renaming value of $60.00. I went today to the nearest babiesrus store and they would not accept it. I am extremely disappointed. I do not appreciate that they just canceled my money. I need a refund for the remaining balance or an item of my choice from babiesrus to cover my $60.00 balance. I am a new mom and they just cheated me for my money, they are a multi billion dollar cooperation who have business around the world how could they just steal people money. I was saving this gift card for a bigger car seat for my daughter and I was doing my research. I just gave birth on March and they canceled my card on April they have no humanity.
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Loss:
$60
Cons:
  • Everthing
Reason of review:
Gift Card
Channing Yhk

I have a gift card! How do I redeem it

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Phone number no longer works How do I redeem my gift card
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Terrion Zdw
map-marker Pembroke Pines, Florida

Lost gift cards worth of $300 but still have receipts

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Check my gift card balance. I also lost my 3 gift cards worth $ 100 each . I got that 3 years ago but I still has receite.I want to use it before stores closed.
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Chaunte Ilv

Misinformation about a crib

My son who is a newly graduated hospice nurse with more than $50,000 in student loans and his wife who will graduate nursing school August 1 with an equal amount of student loans are expecting their first baby on October3. They have to live on a very tight budget. They did some shopping at the Babies R Us in Salinas CA. Two days ago they were very excited because the very helpful clerk gave them a special deal on a futuristic crib mattress that was to good to pass up. They texted me so excited. I went to see it today. Had them go online and check it out. What the clerk sold them was a display sample not a real mattress. It cannot be used in a crib. Only to show the technology of the mattress. They were shocked. Went back to the store customer service said Iโ€™m sure they must have told you itโ€™s a prop no refund. They do not have a single penny to waste. Our family has shopped at your stores for more than 40 years. I donโ€™t want it to end on a sour note.They need a mattress can you help?
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Kalin Zbm

Gift cards

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I my money refunded back for a gift card i purchased!!!!!!!
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Camrie Gjg
map-marker Phoenix, Arizona

Missing pieces

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Called into store ro speak to daniel at store#5670 about missing pieces daniel said "he couldnt help about missing pieces"
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Reason of review:
Poor customer service
Calahan Xtf

Call back

I did my baby registry with Toys R Us and was never told that you guys were closing I was in ICU for more than several weeks and just got out today to see that the stores are all closed
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Anonymous

Shipping

I need to ship a crib ASAP could you help by giving me an approximate ship cost going from zip code 28078 to Cherokee NC. Please help and advise.
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Ladean Giq

Check card balance

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Wrong phone number...I want to check the balance
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Felicia L Zbr
map-marker Greensboro, North Carolina

Registry giftcard

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I normally donโ€™t write reviews but Iโ€™m livid with this store! I created my registry last October with the intention of earning money back from my registry. Huge selling point, right? So we spent right at 2,000 bucks on baby supplies. My daughter was born in January so I knew I should be getting my gift card soon. I hear the store is closing and was curious what would happen with the rewards card. I go online to view my registry and see the due date entered is 2019. Now I know pregnancy brain is real but trust me when I say I know what year my child was born. I know for a fact I did not enter 2019! I tried to update and itโ€™s not letting me. Ugh! So I call customer service to get it updated and ask about the giftcard. The representative basically said I was screwed because the program ended 2 weeks ago. Ok but I created my registry in October! I was reviewing online and seen on the babies r us website that the giftcards would be issued up until April 21st. This is RIDICULOUS! I see why they are closing. False advertisement and *** customer service.
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Reason of review:
Order processing issue
1 comment
Guest

Wouldn't have mattered what year. I created my registry in September before BRUS filed for BK protection, had my baby on January 8th, estimated due date 1/18.

My rewards have been showing as pending since February 17th. April 12th I should have received my $140 in rewards "automated" email according to the store and 2 customer service associates I called when I heard they were shutting down forever. Today, it says my rewards are "0". When you call to speak to that division, you are circled through their message prompting system again.

There's no message explaining what happened or anyway to contact anyone.So if it gives you any comfort, you most likely wouldn't of gotten anything even if your year was corrected.

:(My only solace in this is that we did receive some tremendous deals when we did buy items but I do regret having my registry there & I FEEL for the STORE employees losing their jobs. That was very dishonest of the company and the main reason I won't support their closing sales.Congratulations on your baby.

Marcylene A
map-marker Miami, Florida

Endless earnings

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Iโ€™ve contacted customer service regarding receiving my endless earnings and have been told Iโ€™m not receiving my endless earnings due to the company going out of business and them taking 12 weeks for those gift cards. Itโ€™s ridiculous that they are not giving us our money owed to us. I had my baby in the beginning of March. The least they can do is give us a store credit for the amount owed to us so we can use it up before they close. Not like theyโ€™ll be losing money. Weโ€™ll be using it in their stores. Iโ€™m so angry at this. I had my registry also at buy buy baby and decided to close it with them because of how babies r us sold the endless earnings to us. More should be done and they should honor us mothers the gift cards that were promised when we did our registries there and had all of our gifts purchased from them.
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Reason of review:
Problem with delivery
Coleen Hci

I wanna check the balance on my gift card?

Just trying to find out the balance on my gift card or should I just get my money back??
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1 comment
Guest

You know theyโ€™re out of business right ? ?

Been all over the news for months .... their parent company Toys R Us filed bankruptcy ....

your money is GONE - at this point I think your only option is to file a claim with the Bankruptcy Courty but I suspect youโ€™ll get a few pennies ... sorry to give you the bad news

Anonymous

Gift Card

My son recieved gift cards for his Birthday they have not been used. I had death in my family n have been very busy did not get to use them I want to know what can I do to not lose out on his cards. Is there another store that will honor them...
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Neeley Kdi
map-marker Los Angeles, California

Never received package

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I have yet to receive my item and am becoming worried
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Reason of review:
Problem with delivery

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