About a month and a half ago, I purchased a $200 e-gift card for my friend. It was delivered to his e-mail and when he went to go spend it, he was told that it was already spent and that there was only about $5.00 left on it.
Although he has tried to resolve the issue with customer service, he was told that I (as the purchaser) have to be the one that calls in. After being sent through many depts. I still don't have this issue solved. At first I dealt with regular online customer service who eventually directed me to corporate guest relations.
I was told that they will open an investigation and expect to hear back in two weeks. Of course I never got a call back so I called back two weeks later, and it seemed like nothing was really done. She said she will open up the investigation now. So I wasted two weeks of waiting.
I called back a week later and they said that because the investigation is still open, I should call back in another week. I called back two weeks later, and am now told that because this was an online purchase, I should call the online customer service number (which, by the way, is the same number I've been calling since the beginning of this whole fiasco).
I am not going to stop until I get my money back or they resend another gift card worth $200
It's quite unfortunate that they are not really helping. I myself is pregnant and am telling people not to get me anything from babies r us and I also don't plan on ever buying anything from them again.
Monetary Loss: $200.