Babies R Us - Missed Up shipping
I ordered a high chair and receivd legos instead. The lady in customer service stated they can not send me a replacement high chair until the legos are returned. She stated fedex would pick the package up. I sat around all day it’s now past 7:30 pm and they never came. I was on hold forever and never got a call back.
Hello, I received the packages and one of them is a complete mess! The liquid detergents were packed with the sleep sacks which was saturated with the detergent that leaked, spilling 1/2 of the bottle! The pump on other bottle was cracked! Perhaps a little more...Read more
Babies r us rewards points
With only 30 days left to use them, what do I do about my points? My baby is due in May and I was told I would receive my e-card after that. I had my baby shower, I want my points now.
If you apply for the credit card to get the coupon, don't close the screen for the coupon or the temporary shopping pass!! I applied, got approved, and a temporary shopping pass and the code for the coupon showed up on my screen. I tried to place the order that night...Read more
I purchase a crib online that had a promotion for a free mattress with the purchase. I received the crib but no mattress. I called them and explain they send me a $50 coupon to get one and told me that i will have to only pay approx. $15. When i went in store the...Read more
Long story short I built a registry and signed up for rewards. I spent $634 and was told I would be greatly rewarded in points and cashback rewards. Found out today that I was rewarded $21.75. That's it???! I called corporate and asked why the amount was so low....Read more
I order a cosleeper bassinet for my daughter in law that was on her Registry. It was shipped to her house. Box open with 2 large red stickers saying “display for store” photos attached. Item was taken back to local store for return. I called customer service I was...Read more
I ordered a car seat from your website. As I was putting my address in it auto populated. Once my order was complete I noticed that my house number was not on the confirmation. I immediately attempted to update my info in the order and it would not allow me to change...Read more
Had an order I needed to modify shipping address. Unfortunately they had to cancel my order and replace which was fine but my customer care rep was Horrible. Kendra took 32 minutes to help me. She could not understand why her computer would not allow her to type in...Read more
I didn't like
- Customer service wasting my time
I shopped at your Mays Landing NJ store today and got excellent help from one of your employees, Julie. She helped me beyond her call of duty. She was knowledgeable, courteous, and patient. She was also a bit sick and still gave me 120% of her time to help me and never...Read more
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